Front-desk teams are the first touchpoint for guests in the beauty, wellness, and fitness industries. Yet, managing calls, bookings, feedback, and guest personalization can quickly overwhelm staff—leading to missed opportunities and inconsistent service.
Zenoti HyperConnect redefines front-desk operations with AI-powered automation, real-time voice and text engagement, and intelligent insights. It reduces repetitive tasks while enabling smarter, faster, and more personalized guest interactions.
By partnering with NexInfo, businesses gain far more than a technology rollout. NexInfo provides end-to-end support—from subscription setup and system integration to staff training, optimization, and ongoing monitoring—ensuring your business achieves maximum value and long-term success with HyperConnect.
NexInfo manages the complete transition from ezConnect to HyperConnect, retaining all historical conversations and ensuring zero data loss.
We configure HyperConnect to work flawlessly with Zenoti’s customer management system and existing phone infrastructure.
NexInfo sets up call transcription, SmartBot automation, personalized engagement triggers, and AI dashboards tailored to your business needs.
Our experts provide role-specific training so front-desk teams know exactly how to use Flow and Focus modes, interpret AI insights, and deliver personalized guest interactions.
NexInfo continues to monitor, update, and fine-tune your HyperConnect setup, ensuring you always leverage the latest features and enhancements.
As HyperConnect expands with multi-location and call center capabilities, NexInfo prepares your business to adopt new features without disruption.
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Zenoti’s legacy ezConnect provided only limited SMS automation for missed calls and reschedules. HyperConnect transforms this into a complete guest engagement system powered by AI.
With NexInfo guiding the implementation, businesses not only gain access to these advanced capabilities but also ensure the technology is aligned with their workflows, staff are fully trained, and the platform continues to deliver ROI well into the future.
NexInfo ensures that upgrading from ezConnect is not just a technical switch but a strategic upgrade that enhances both guest experience and business efficiency.
Aspect | ezConnect | HyperConnect |
Purpose | Basic call-handling | Advanced AI-powered engagement |
Functionality | SMS for missed calls | Voice + SMS, AI insights, dashboards |
Data Usage | Limited call logs | Guest history, POS data, feedback |
Automation | Minimal | High – SmartBot, reminders, upsells |
Status | Legacy, being phased out | Current, expanding globally |
What is HyperConnect and how is it different from ezConnect?
HyperConnect is Zenoti’s AI-powered guest engagement platform that replaces ezConnect. It offers real-time voice and text automation, call transcription, sentiment analysis, performance dashboards, and reputation management tools.
With NexInfo, businesses experience a smooth migration and gain expert configuration that ensures all advanced features are fully utilized.
Can I use HyperConnect and ezConnect together?
No. HyperConnect fully replaces ezConnect. However, all past conversation history is preserved. NexInfo ensures a seamless transition so there is no disruption to your ongoing operations.
What browsers and apps support HyperConnect?
HyperConnect works on Chrome, Firefox, Safari, and Opera. It is also available on the Zenoti Mobile App (ZMA) for both Android and iOS. NexInfo ensures compatibility testing and readiness across all platforms your team uses.
Is HyperConnect available worldwide?
Currently, HyperConnect is available in the US, UK, Canada, and Australia, with global rollout underway. NexInfo keeps you updated on availability and prepares your systems for new market expansions.
Why should I implement HyperConnect with NexInfo instead of managing it in-house?
While HyperConnect is powerful, maximizing its benefits requires careful planning, integration, and ongoing support. NexInfo provides:
Adopting HyperConnect is not just about upgrading from ezConnect—it’s about transforming how your business engages with guests. With NexInfo as your partner, the journey is structured, personalized, and future-ready.
We align HyperConnect’s powerful AI tools with your unique operational needs, train your staff for confident adoption, and provide continuous optimization so your front desk becomes a true driver of guest satisfaction and business growth.
Contact NexInfo today to implement Zenoti HyperConnect and unlock the full potential of AI-driven front-desk operations.
