FUNCTIONAL & TECHNICAL SUPPORT

Solution summary:

Functional IT support helps to configure systems according to business’s needs, and works to understand a business’ processes to manage the day-to- day functioning of a program or system. Technical IT support helps provide support for analysis, implementation, and translation of a computer network infrastructure, as they translate the functional specifications into technical specifications.

FUNCTIONAL SUPPORT SERVICES:

  • Finances & Supply Chain Management Functional Support
  • Monitor and resolve transactions, workflows, concurrent programs, and screen errors
  • Provide functional expertise to users in bridging gaps between Oracle and business processes
  • Integration with other systems and interfaces
  • Perform integration testing of objects and processes

TECHNICAL SUPPORT SERVICES:

  • Oracle Apps Reports, OAF, Personalization, stored procedures, SQL and other tools
  • Oracle Interfaces and RICE components
  • BI Publisher and OBIEE reports
  • SOA methodology implementation
  • High Quality Delivery, Pack and Release, Central repository, Maintenance and deployment