What are Oracle Cloud Managed Services and how do they benefit enterprises?

Oracle Cloud Managed Services are outsourced services that manage, monitor, optimize, and enhance Oracle Cloud environments such as ERP, HCM, SCM, CX, and EPM. They improve performance, reduce downtime, enhance security, and enable continuous innovation.

How does NexInfo differentiate its Managed Services from traditional support models?

NexInfo differentiates its managed services through AI Ops, STRIVE methodology, and BASCIL lifecycle frameworks, enabling proactive issue prevention, automation, and continuous improvement rather than reactive support.

What is the BASCIL model and how does it improve business application support?

BASCIL is NexInfo’s Business Application Support and Continuous Improvement Lifecycle model that integrates support with continuous enhancement, including monitoring, optimization, reporting, and iterative improvements.

What is STRIVE methodology and how does it ensure successful Oracle implementations?

STRIVE is NexInfo’s standardized methodology focusing on transformation, redesign, accuracy, visibility, and excellence, ensuring consistent delivery and reduced implementation risks.

How does NexInfo use Artificial Intelligence in Managed Services?

NexInfo uses AI for predictive monitoring, anomaly detection, and automation, enabling proactive issue resolution and improved operational efficiency.

What is AI Ops and how does it improve Oracle Cloud performance?

AI Ops uses machine learning and analytics to monitor systems, detect anomalies, and predict failures, improving performance, reducing downtime, and enabling continuous optimization.

How does NexInfo handle Oracle quarterly updates and release management?

NexInfo follows a structured lifecycle including impact analysis, testing, UAT validation, and controlled deployment to ensure smooth Oracle quarterly updates.

What role does automation play in NexInfo Managed Services?

Automation is used for testing, monitoring, validation, and optimization, reducing manual effort, improving accuracy, and accelerating operations.

How does NexInfo ensure seamless integration across enterprise systems?

NexInfo uses Oracle Integration Cloud, APIs, and middleware to connect ERP, CRM, SCM, and third-party systems, enabling real-time data synchronization.

What industries does NexInfo support with Managed Services?

NexInfo supports industries such as healthcare, life sciences, manufacturing, retail, and financial services with tailored managed services solutions.

Managed Functional & Technical IT Support

Expertly Managed IT Support Covering Functional Needs and Technical Challenges Efficiently

Functional & Technical Support

Functional IT support helps to configure systems according to business’s needs, and works to understand a business’ processes to manage the day-to- day functioning of a program or system. Technical IT support helps provide support for analysis, implementation, and translation of a computer network infrastructure, as they translate the functional specifications into technical specifications.

Functional Support Services:

Finances & Supply Chain Management Functional Support
Monitor and resolve transactions, workflows, concurrent programs, and screen errors
Provide functional expertise to users in bridging gaps between Oracle and business processes
Integration with other systems and interfaces
Perform integration testing of objects and processes

Request a quote for Managed Functional & Technical IT Support services

NexInfo