Optimize SAP operations with managed services. Get proactive monitoring, continuous support, and scalable solutions for business growth.
Managing SAP systems across global enterprises requires round-the-clock attention, deep technical expertise, and continuous improvement. Whether you’re operating on SAP S/4HANA, SAP ECC, or transitioning via RISE with SAP, maintaining performance, security, uptime, and compliance is critical—yet increasingly complex.
As a certified SAP Managed Services Provider (MSP), NexInfo offers a comprehensive, SLA-driven support framework for technical, functional, infrastructure, and cloud operations. Our services are designed not just to keep your SAP systems running—but to optimize them continuously, reduce operational risk, and support strategic digital initiatives.
What Are SAP Managed Services?
SAP Managed Services refer to the outsourced administration, monitoring, support, and continuous optimization of SAP applications, databases, infrastructure, and integrations under a long-term service agreement. SAP MSPs assume full operational responsibility for system health, user satisfaction, compliance, and change management.
SAP Partners, according to CIO Review
Consultants on-staff ready to help
Average experience length of our in-house experts
Tools Used: SAP Solution Manager, SAP EarlyWatch Alert, HANA Cockpit, ST06, SM50, DBACOCKPIT
Functional Coverage: SAP ECC, SAP S/4HANA (Cloud & On-Prem), SAP Ariba, SAP SuccessFactors, SAP Concur
Cloud Tools: SAP Cloud ALM, SAP Integration Suite, Azure Monitor, AWS CloudWatch, SAP BTP Cockpit
Security Tools: SAP GRC, SUIM, SU53, STAUTHTRACE, SAP Enterprise Threat Detection
DevOps Tools: CHARM, Retrofit, SAP Transport Organizer, Jenkins (for CI/CD on custom ABAP code)
Monitoring Tools: SAP Solution Manager, SAP Cloud ALM, Zabbix, ELK Stack, ServiceNow
Benefit | Description |
24×7 Global Support | Certified SAP experts available across time zones with deep module and platform expertise |
Cost Optimization | Flexible delivery models (onsite/offshore/hybrid), capacity-on-demand, and fixed-cost options |
Business Continuity | High availability, DR automation, and zero-downtime planning |
Security & Compliance | Proactive SoD enforcement, audit tracking, vulnerability remediation, and role-based access control |
Innovation Enablement | Support for cloud extensions, SAP BTP services, analytics, and workflow automation |
Strategic Partnership | Governance beyond ticketing—continuous process improvement, roadmap alignment, and digital strategy support |
1. How does NexInfo differ from traditional SAP support vendors?
NexInfo combines traditional AMS and Basis support with governed, SLA-backed managed services. We provide predictable delivery, transformation alignment, and cloud/hybrid-readiness—not just ticket resolution.
2. Can NexInfo support SAP on-premise, RISE with SAP, and hybrid environments?
Yes. NexInfo supports all SAP deployment models, including SAP ECC, SAP S/4HANA (On-Prem & Cloud), RISE with SAP, and SAP Business Technology Platform (BTP)—with full infrastructure, application, and interface coverage.
3. What SLAs does NexInfo offer in its managed services model?
SLAs include guaranteed metrics for response time, resolution time, uptime, incident prioritization, and problem recurrence. Service metrics are reported monthly and audited jointly with client governance teams.
Let your internal teams focus on transformation while NexInfo ensures your SAP platform runs securely, reliably, and continuously optimized. With deep technical expertise, industry experience, and innovation-readiness, NexInfo is your trusted SAP Managed Services Provider.
Contact NexInfo today to schedule a Managed Services Assessment or build a custom support model for your enterprise SAP environment.