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SAP Managed Services

Optimize SAP operations with managed services. Get proactive monitoring, continuous support, and scalable solutions for business growth.

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Run Better, Scale Smarter, and Innovate Faster with End-to-End SAP Managed Services

Managing SAP systems across global enterprises requires round-the-clock attention, deep technical expertise, and continuous improvement. Whether you’re operating on SAP S/4HANA, SAP ECC, or transitioning via RISE with SAP, maintaining performance, security, uptime, and compliance is critical—yet increasingly complex. 

As a certified SAP Managed Services Provider (MSP), NexInfo offers a comprehensive, SLA-driven support framework for technical, functional, infrastructure, and cloud operations. Our services are designed not just to keep your SAP systems running—but to optimize them continuously, reduce operational risk, and support strategic digital initiatives. 

What Are SAP Managed Services? 

SAP Managed Services refer to the outsourced administration, monitoring, support, and continuous optimization of SAP applications, databases, infrastructure, and integrations under a long-term service agreement. SAP MSPs assume full operational responsibility for system health, user satisfaction, compliance, and change management. 

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A Leading Implementer of SAP ERP Systems, By the Numbers

Top 100

SAP Partners, according to CIO Review

300+

Consultants on-staff ready to help

13+ years

Average experience length of our in-house experts

NexInfo’s SAP Managed Services Framework

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SAP Basis and Technical Operations

  • Daily SAP health checks: work processes, buffer usage, lock entries, and dumps 
  • HANA memory tuning, CPU utilization analysis, and SAP HANA System Replication monitoring 
  • Kernel upgrades, patching (SNOTE, SPAM/SAINT), and version compatibility validation 
  • Job monitoring, transport management, spool administration, and OS-level diagnostics 
  • Support for High Availability (HA) and Disaster Recovery (DR) configurations 

Tools Used: SAP Solution Manager, SAP EarlyWatch Alert, HANA Cockpit, ST06, SM50, DBACOCKPIT 

SAP Application Management Services (AMS)

  • Functional support for SAP modules: FI/CO, SD, MM, PP, QM, PM, HCM, EWM, and more 
  • Break-fix issue resolution, configuration changes, and master data management support 
  • Continuous process improvement (CPI) initiatives tied to KPIs 
  • Testing support during enhancement pack upgrades and quarterly cloud releases 
  • Functional design of reports, validations, workflows, and user exits 

Functional Coverage: SAP ECC, SAP S/4HANA (Cloud & On-Prem), SAP Ariba, SAP SuccessFactors, SAP Concur 

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Cloud & Hybrid Infrastructure Management

  • Proactive monitoring and tuning for SAP deployed on AWS, Azure, GCP, and SAP HEC 
  • Cloud cost optimization via reserved instances, autoscaling, and storage lifecycle policies 
  • Management of SAP Cloud Connector, BTP subaccounts, and cloud-native services 
  • Service orchestration and interface governance across CPI, SAP Gateway, and third-party APIs 
  • Lifecycle management of cloud tenant subscriptions, renewals, and service entitlements under RISE with SAP 

Cloud Tools: SAP Cloud ALM, SAP Integration Suite, Azure Monitor, AWS CloudWatch, SAP BTP Cockpit 

SAP Security and Compliance

  • User access management, role redesign, and segregation of duties (SoD) analysis 
  • Integration with Identity Providers (IDP) for SAML/OAuth2-based authentication 
  • Patch and vulnerability management, audit logging, and user trace tracking 
  • Compliance reporting for SOX, GxP, GDPR, HIPAA, ITGC, and ISO 27001 
  • Support for internal and external audits including change logs and access reviews 

Security Tools: SAP GRC, SUIM, SU53, STAUTHTRACE, SAP Enterprise Threat Detection 

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Release Management, Testing & Upgrades

  • End-to-end management of SAP support packages, kernel upgrades, and cloud release cycles 
  • Regression testing support using SAP CBTA (Component-Based Test Automation) or Tricentis Tosca 
  • Sandbox cloning, system refreshes, and client copy management 
  • Change impact assessments using SAP Solution Manager – BPCA and Scope & Effort Analyzer 
  • Governance of release calendars and rollback strategies 

 DevOps Tools: CHARM, Retrofit, SAP Transport Organizer, Jenkins (for CI/CD on custom ABAP code) 

Monitoring, Analytics & SLA Governance

  • 24×7 real-time alerting on system availability, performance, and capacity utilization 
  • Service Level Agreement tracking across categories (incident, problem, change, service request) 
  • Ticket trend analysis and root cause analytics with problem prevention reporting 
  • Performance KPIs: system uptime, response times, MTTR (mean time to resolve), first-call resolution 
  • Monthly service reviews, dashboards, and governance call 

Monitoring Tools: SAP Solution Manager, SAP Cloud ALM, Zabbix, ELK Stack, ServiceNow 

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Key Benefits of NexInfo SAP Managed Services

Benefit 

Description 

24×7 Global Support 

Certified SAP experts available across time zones with deep module and platform expertise 

Cost Optimization 

Flexible delivery models (onsite/offshore/hybrid), capacity-on-demand, and fixed-cost options 

Business Continuity 

High availability, DR automation, and zero-downtime planning 

Security & Compliance 

Proactive SoD enforcement, audit tracking, vulnerability remediation, and role-based access control 

Innovation Enablement 

Support for cloud extensions, SAP BTP services, analytics, and workflow automation 

Strategic Partnership 

Governance beyond ticketing—continuous process improvement, roadmap alignment, and digital strategy support 

Industries Supported by NexInfo Managed Services

  • Pharmaceuticals & Biotech – GxP compliance, validated testing, and SAP ATTP/Serialization support 
  • Manufacturing – Real-time production support, MRP tuning, and MES integration monitoring 
  • Retail & Consumer Goods – Omnichannel SAP commerce support, pricing engine, inventory sync 
  • Healthcare – HIPAA-compliant HRIS, claims interface support, clinical app integrations 
  • Energy & Utilities – Project System (PS) support, asset uptime analytics, and GIS integrations 
  • Public Sector & Finance – SOX compliance, citizen services support, grants management 
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Frequently Asked Questions (FAQ)

1. How does NexInfo differ from traditional SAP support vendors?

NexInfo combines traditional AMS and Basis support with governed, SLA-backed managed services. We provide predictable delivery, transformation alignment, and cloud/hybrid-readiness—not just ticket resolution. 

2. Can NexInfo support SAP on-premise, RISE with SAP, and hybrid environments?

Yes. NexInfo supports all SAP deployment models, including SAP ECC, SAP S/4HANA (On-Prem & Cloud), RISE with SAP, and SAP Business Technology Platform (BTP)—with full infrastructure, application, and interface coverage. 

3. What SLAs does NexInfo offer in its managed services model?

SLAs include guaranteed metrics for response time, resolution time, uptime, incident prioritization, and problem recurrence. Service metrics are reported monthly and audited jointly with client governance teams. 

Transform SAP Operations into a Strategic Advantage—With NexInfo as Your MSP

Let your internal teams focus on transformation while NexInfo ensures your SAP platform runs securely, reliably, and continuously optimized. With deep technical expertise, industry experience, and innovation-readiness, NexInfo is your trusted SAP Managed Services Provider. 

Contact NexInfo today to schedule a Managed Services Assessment or build a custom support model for your enterprise SAP environment. 

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