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SAP Application Management Services

Ensure smooth operations with SAP application management services. Get 24/7 support, system optimization, and proactive issue resolution.

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Keep Your SAP Ecosystem Stable, Agile, and Continuously Evolving with NexInfo’s 24x7 Global Support

For enterprises running SAP, maintaining peak performance, process continuity, and innovation readiness is a full-time responsibility. After go-live, the need for expert, scalable, and proactive support becomes critical. NexInfo’s SAP Application Management Services (AMS) offer a comprehensive solution that enables businesses to focus on growth while NexInfo ensures their SAP systems remain stable, optimized, and strategically aligned. 

Whether an enterprise runs SAP ECC, S/4HANA, SAP BTP, SuccessFactors, Ariba, or SAP Analytics Cloud (SAC), NexInfo delivers structured and SLA-based AMS solutions that cover both functional and technical dimensions—across hybrid landscapes and industry verticals. 

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A Leading Implementer of SAP ERP Systems, By the Numbers

Top 100

SAP Partners, according to CIO Review

300+

Consultants on-staff ready to help

13+ years

Average experience length of our in-house experts

What NexInfo Delivers in SAP AMS

Supply Chain Planning

Functional SAP Support Across Modules

NexInfo provides Level 1 to Level 3 support across core and advanced SAP modules, including: 

  • Finance (FI/CO), Sales and Distribution (SD), Materials Management (MM), Production Planning (PP), Quality Management (QM), Plant Maintenance (PM), Warehouse Management (EWM), and Human Capital Management (HCM) 
  • Issue resolution for transactional failures, master data inconsistencies, and business process delays 
  • Continuous process monitoring and system stabilization post-go-live 
  • Knowledge transfer to business users and functional support teams 

NexInfo’s functional consultants work closely with internal teams to preserve SAP process integrity while enabling agility. 

SAP Technical & Basis Support

NexInfo provides full-stack technical support services, including: 

  • SAP Basis administration, performance tuning, and job monitoring 
  • HANA database support and optimization 
  • Transport management, system copies, kernel upgrades, and patch application 
  • OSS note implementation and SAP landscape refresh planning 
  • System uptime monitoring and real-time alerting for SAP core systems 

NexInfo ensures that SAP systems operate efficiently, securely, and without interruption. 

Supply Chain Planning Tools
Supply Chain Planning Solutions

SAP Enhancements, Customization & Development Support

NexInfo delivers application enhancements and custom object development through: 

  • Ongoing support and optimization of RICEFW components 
  • Development of SAP UI5 and Fiori apps tailored to role-based workflows 
  • Modifications to SAP standard forms (Adobe Forms, Smart Forms, ALV Reports) 
  • Custom integration builds using SAP BTP, PI/PO, or SAP Integration Suite 
  • Responsive support for change requests across process areas 

NexInfo ensures that SAP evolves with business needs—through agile, traceable, and test-ready enhancements. 

SAP Security & Access Management

NexInfo supports enterprise-grade SAP security through: 

  • Role and authorization design based on business roles and audit requirements 
  • Segregation of Duties (SoD) checks and SAP GRC configuration 
  • Integration with Active Directory, LDAP, and SSO/SAML frameworks 
  • Secure provisioning and de-provisioning workflows 
  • User license monitoring, usage optimization, and compliance support 

NexInfo enables secure, compliant, and auditable SAP operations across all user roles. 

Supply Chain Planning Tools
Pharma ERP Solution

Upgrades, Maintenance & Patch Management

NexInfo handles SAP system upgrades and lifecycle management, including: 

  • ECC to S/4HANA readiness checks and simplification item analysis 
  • EHP and Feature Pack upgrades with impact assessments 
  • S/4HANA version patching, Fiori app compatibility checks, and testing 
  • Transport migration planning and dual landscape synchronization 
  • Regression testing, cutover simulation, and go-live support 

NexInfo ensures zero-disruption upgrades through planning, testing, and validation best practices. 

SAP System Audits, Health Checks & Performance Optimization

NexInfo conducts regular health checks and optimization audits to ensure: 

  • Proactive identification of bottlenecks and background job failures 
  • Optimization of memory usage, HANA performance, and transaction load times 
  • Monitoring of integration flows (IDocs, RFCs, CPI interfaces) 
  • System sizing reviews and data archiving strategy formulation 
  • Reporting on system KPIs, alerts, and capacity thresholds 

NexInfo provides performance and stability assurance through structured system assessments. 

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Reporting & Analytics Support

NexInfo supports business reporting through: 

  • Maintenance of SAP Analytics Cloud dashboards and data models 
  • Real-time data reporting using CDS Views, Embedded Analytics, and KPI models 
  • Legacy report migration and redesign 
  • Integration with SAP Datasphere and external BI tools 
  • Enhancement of existing operational reports for Finance, Sales, HR, and Supply Chain 

NexInfo ensures decision-makers have timely, accurate, and insightful data at their fingertips. 

Training, Knowledge Transfer & Change Management

NexInfo supports smooth adoption and business readiness by providing: 

  • Functional and technical user training tailored to business roles 
  • Custom documentation including SOPs, walkthroughs, and training guides 
  • Embedded tutorials using SAP Enable Now 
  • Change management planning and communication support 
  • Transition assistance for internal IT teams or shared service centers 

NexInfo accelerates user adoption and knowledge transfer to ensure support sustainability.

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NexInfo AMS Delivery Models

NexInfo offers scalable support models to meet organizational requirements: 

  • Dedicated AMS Team – Full-time consultants exclusively supporting one client’s SAP systems 
  • Shared Services AMS Model – Cost-effective delivery through NexInfo’s centralized global support center 
  • Hybrid Model – Combination of onsite analysts and offshore functional/technical teams 
  • SLA-Based Managed Services – Fixed scope of hours or ticket volumes tied to SLA commitments 

All NexInfo delivery models include performance reporting, root cause analysis, and process optimization reviews. 

Industries That Rely on NexInfo AMS

  • Pharmaceuticals & Life Sciences – Validation-ready support, e-signature controls, audit trail monitoring 
  • Manufacturing & Automotive – Shop floor system integration, production planning, and EWM support 
  • Retail & CPG – POS interface support, pricing engine maintenance, and inventory control 
  • Healthcare – HIPAA-compliant support for patient, claim, and appointment management systems 
  • Utilities, Energy & Construction – Project system and asset lifecycle support across distributed sites 

NexInfo brings domain-specific SAP expertise tailored to industry regulations and operational requirements. 

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Why Enterprises Choose NexInfo for SAP AMS

  • SAP-certified functional, technical, and Basis consultants 
  • Global 24×7 support with regional delivery alignment 
  • Proven success in highly regulated environments 
  • Deep understanding of hybrid SAP ecosystems (on-prem, cloud, BTP) 
  • Strong documentation practices, knowledge base management, and SOP delivery 
  • Trusted by Fortune 500s, mid-sized enterprises, and high-growth startups across the globe 

Frequently Asked Questions (FAQ)

1. What is included in NexInfo’s SAP AMS? 

NexInfo’s AMS covers issue resolution, minor enhancements, custom developments, upgrades, Basis support, performance monitoring, compliance support, user management, analytics assistance, and change management—across all SAP modules and platforms. 

2. Does NexInfo support both on-premise and cloud SAP products? 

Yes. NexInfo supports ECC, S/4HANA (on-premise and cloud), SAP Ariba, SuccessFactors, BTP, SAC, and more. NexInfo is equipped to manage hybrid and multi-cloud SAP environments. 

3. How does NexInfo manage SLAs? 

NexInfo defines SLAs based on ticket severity and business impact. Each SLA tier is tracked and reviewed regularly with clear escalation paths and performance improvement plans. 

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4. Can NexInfo provide support after taking over from a previous vendor? 

Yes. NexInfo has a structured knowledge transition framework and onboarding plan that ensures zero business disruption and a smooth handover from incumbent service providers. 

5. Is NexInfo experienced in regulated industry support? 

Absolutely. NexInfo has extensive AMS experience in FDA-regulated, GxP-compliant, and audit-intensive environments such as Pharma, Aerospace, and Healthcare—providing validated change logs, access audits, and documentation. 

6. How quickly can NexInfo begin AMS delivery? 

NexInfo can begin with an assessment workshop or transition project within 2–4 weeks, depending on scope. Rapid ramp-up models and onboarding kits are available for urgent support needs. 

Ensure Stability, Drive Agility, and Maximize SAP ROI with NexInfo AMS

SAP support doesn’t end at go-live—it evolves with your business. NexInfo provides a partnership model that delivers performance, reliability, and continuous improvement. Whether you need full-time support, SLA-based engagement, or hybrid expertise, NexInfo is ready to scale with you. 

Connect with NexInfo today for a custom SAP AMS proposal, system audit, or roadmap for business accelaration. 

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