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SAP Services & Support

Get end-to-end SAP services and support to optimize performance, resolve issues faster, and ensure continuous business operations.

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End-to-End SAP Services that Power Performance, Uptime, and Business Innovation

Your SAP system doesn’t stop evolving after go-live—and neither should your support. SAP environments require proactive maintenance, rapid issue resolution, continuous optimization, and agile change management to deliver sustained business value. 

At NexInfo, we offer comprehensive SAP Services & Support, ensuring your SAP systems remain secure, stable, scalable, and ready for innovation. Whether you’re running SAP S/4HANA, ECC, Ariba, SuccessFactors, BTP, or SAP Analytics Cloud—our global delivery model ensures you receive the right level of support, right when you need it. 

From Application Management Services (AMS) to system upgrades, enhancements, audits, and performance tuning, NexInfo acts as an extension of your IT team—helping you get more out of your SAP investments, while reducing operational risk and cost. 

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A Leading Implementer of SAP ERP Systems, By the Numbers

Top 100

SAP Partners, according to CIO Review

300+

Consultants on-staff ready to help

13+ years

Average experience length of our in-house experts

NexInfo’s SAP Services & Support Offerings

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1. SAP Application Management Services (AMS) 

  • Functional and technical support across all SAP modules 
  • Incident, service request, and problem management based on ITIL framework 
  • SLA-based resolution for critical business issues 
  • L1 to L3 ticket handling with root cause analysis and continuous improvement 
  • Knowledge base and runbook creation 

2. SAP System Enhancements and Continuous Improvement 

    • Post-go-live enhancements, including customizations and new business process enablement 
    • Development of new reports, interfaces, forms, workflows (RICEFW) 
    • Fiori app extensions and SAP UI5 customizations 
    • New integration design for additional plants, vendors, or systems 
    • BTP-based innovation layer deployment for advanced capabilities
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3. SAP Technical Support 

  • Basis administration including performance tuning, transport management, and system refreshes 
  • Patch management, kernel updates, and OSS note application 
  • Backup and recovery support, disaster recovery drills, and HANA monitoring 
  • System landscape optimization and system copies 
  • RFC, IDoc, and printer configuration support 

4. SAP Upgrades and Patch Management 

  • Enhancement Pack upgrades (ECC) and SAP S/4HANA version upgrades 
  • Functional regression testing and custom code remediation 
  • Impact analysis and simplification item checks 
  • Upgrade planning for Gateway, Fiori Launchpad, and embedded analytics 
  • Cloud-to-cloud or hybrid synchronization for cloud modules (SuccessFactors, Ariba) 
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5. SAP Security and User Management 

  • Role creation, authorization matrix design, and SoD analysis 
  • Integration with Identity Access Management (IAM) systems 
  • External auditor support and compliance documentation 
  • Security patching and threat mitigation 

6. SAP System Audits and Health Checks 

  • Performance benchmarking and tuning recommendations 
  • Custom code analysis and optimization 
  • Integration monitoring (IDocs, RFCs, PI/PO, CPI) 
  • Data volume reporting and archiving strategies 
  • License usage evaluation and cost optimization 

7. SAP Training and Change Management 

  • Training for functional users, super users, and technical teams 
  • Customized manuals, quick reference guides, and walkthroughs 
  • Role-based onboarding programs and training refreshers 
  • Support for SAP Enable Now and LMS tools for self-paced learning 
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Key Benefits of NexInfo SAP Services & Support

  • 24×7 global delivery with deep regional and industry-specific knowledge 
  • Proactive issue prevention and continuous process optimization 
  • Scalable models: dedicated support, shared AMS, or hybrid staffing 
  • Improved performance, reduced downtime, and faster resolutions 
  • Expertise across the SAP ecosystem including S/4HANA, ECC, BTP, Fiori, SAC, SuccessFactors, and Ariba 
  • Compliance-focused delivery for highly regulated industries 

Industries We Support

Pharmaceuticals & Life Sciences 
GxP-validated support, audit traceability, controlled change management 

Manufacturing & Automotive 
Support for production planning, plant maintenance, shop floor execution 

Retail & Consumer Goods 
Real-time sales and inventory support, store system integrations, POS management 

Healthcare 
HIPAA-compliant support for claims, patient billing, and scheduling systems 

Energy, Utilities & Engineering 
Project system tracking, field operations, asset lifecycle support 

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Frequently Asked Questions (FAQ)

1. What is SAP AMS (Application Management Services)? 

SAP AMS covers the post-implementation support and maintenance of SAP systems. It includes issue resolution, change request handling, enhancements, and performance monitoring to ensure stable and reliable SAP operations. 

2. Does NexInfo support both on-premise and cloud-based SAP environments? 

Yes. We provide support for SAP S/4HANA (on-premise and cloud), ECC, BTP, SAC, SuccessFactors, Ariba, and other modules across hybrid, multi-cloud, and on-premise landscapes. 

3. Can NexInfo offer 24×7 global SAP support? 

Yes. With delivery centers in North America, India, and APAC, NexInfo provides true 24×7 coverage across time zones and supports multi-language requirements. 

4.How do you manage service levels and response times? 

We define and track SLAs based on incident severity and business impact. Monthly service reviews and real-time dashboards ensure accountability and continuous improvement. 

5. Do you provide SAP support for compliance-driven industries? 

Yes. NexInfo has deep experience supporting regulated environments, including Life Sciences, Aerospace, and Healthcare. We offer validation-ready support with complete audit trail management and access control. 

6. How does NexInfo retain knowledge and ensure support continuity? 

We develop and maintain a detailed knowledge repository for each client. This includes SOPs, functional documentation, technical specifications, ticket history, and resolution logs to ensure seamless long-term support. 

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Partner with NexInfo for Reliable, Scalable, and Expert-Led SAP Support

Whether you’re seeking to reduce support costs, stabilize mission-critical systems, implement enhancements, or unlock ongoing innovation—NexInfo’s SAP Services & Support are built to meet your operational and strategic goals. 

Contact NexInfo today to discuss tailored support models, review case studies, or request a readiness assessment. 

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