Get end-to-end SAP services and support to optimize performance, resolve issues faster, and ensure continuous business operations.
Your SAP system doesn’t stop evolving after go-live—and neither should your support. SAP environments require proactive maintenance, rapid issue resolution, continuous optimization, and agile change management to deliver sustained business value.
At NexInfo, we offer comprehensive SAP Services & Support, ensuring your SAP systems remain secure, stable, scalable, and ready for innovation. Whether you’re running SAP S/4HANA, ECC, Ariba, SuccessFactors, BTP, or SAP Analytics Cloud—our global delivery model ensures you receive the right level of support, right when you need it.
From Application Management Services (AMS) to system upgrades, enhancements, audits, and performance tuning, NexInfo acts as an extension of your IT team—helping you get more out of your SAP investments, while reducing operational risk and cost.
SAP Partners, according to CIO Review
Consultants on-staff ready to help
Average experience length of our in-house experts
1. SAP Application Management Services (AMS)
2. SAP System Enhancements and Continuous Improvement
3. SAP Technical Support
4. SAP Upgrades and Patch Management
5. SAP Security and User Management
6. SAP System Audits and Health Checks
7. SAP Training and Change Management
Pharmaceuticals & Life Sciences
GxP-validated support, audit traceability, controlled change management
Manufacturing & Automotive
Support for production planning, plant maintenance, shop floor execution
Retail & Consumer Goods
Real-time sales and inventory support, store system integrations, POS management
Healthcare
HIPAA-compliant support for claims, patient billing, and scheduling systems
Energy, Utilities & Engineering
Project system tracking, field operations, asset lifecycle support
1. What is SAP AMS (Application Management Services)?
SAP AMS covers the post-implementation support and maintenance of SAP systems. It includes issue resolution, change request handling, enhancements, and performance monitoring to ensure stable and reliable SAP operations.
2. Does NexInfo support both on-premise and cloud-based SAP environments?
Yes. We provide support for SAP S/4HANA (on-premise and cloud), ECC, BTP, SAC, SuccessFactors, Ariba, and other modules across hybrid, multi-cloud, and on-premise landscapes.
3. Can NexInfo offer 24×7 global SAP support?
Yes. With delivery centers in North America, India, and APAC, NexInfo provides true 24×7 coverage across time zones and supports multi-language requirements.
4.How do you manage service levels and response times?
We define and track SLAs based on incident severity and business impact. Monthly service reviews and real-time dashboards ensure accountability and continuous improvement.
5. Do you provide SAP support for compliance-driven industries?
Yes. NexInfo has deep experience supporting regulated environments, including Life Sciences, Aerospace, and Healthcare. We offer validation-ready support with complete audit trail management and access control.
6. How does NexInfo retain knowledge and ensure support continuity?
We develop and maintain a detailed knowledge repository for each client. This includes SOPs, functional documentation, technical specifications, ticket history, and resolution logs to ensure seamless long-term support.
Whether you’re seeking to reduce support costs, stabilize mission-critical systems, implement enhancements, or unlock ongoing innovation—NexInfo’s SAP Services & Support are built to meet your operational and strategic goals.
As an organization certified to ISO 9001 and ISO 27001, NexInfo help organizations accelerate business modernization for predictable and measurable outcomes.
Contact NexInfo today to discuss tailored support models, review case studies, or request a readiness assessment.
We perform in-depth process diagnostics, map current vs. future process flows (AS-IS/TO-BE modeling), and align them with SAP best practices using SAP Activate methodology, BPMN 2.0, and L3-L5 process frameworks. Focus areas include Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Plan-to-Produce (P2P).
We perform in-depth process diagnostics, map current vs. future process flows (AS-IS/TO-BE modeling), and align them with SAP best practices using SAP Activate methodology, BPMN 2.0, and L3-L5 process frameworks. Focus areas include Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Plan-to-Produce (P2P).
