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SAP Process Mining and KPI Optimization

Unlock insights with SAP process mining and KPI optimization. Analyze workflows, identify inefficiencies, and drive performance improvements.

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Unlock End-to-End Business Visibility and Process Intelligence in SAP with NexInfo’s Process Mining and Performance Framework

Enterprises today demand more than just functioning SAP systems—they require transparency, agility, and data-driven decision-making. Traditional SAP monitoring provides technical metrics, but process inefficiencies, compliance gaps, and value leakage often go unnoticed until it’s too late. 

NexInfo’s SAP Process Mining and KPI Optimization Services empower organizations to deeply analyze and improve how core business processes truly run within SAP. By integrating tools like SAP Signavio, Celonis, and SAP Process Insights, NexInfo uncovers hidden bottlenecks, automation opportunities, and root causes of inefficiency—aligning operational performance to strategic goals through measurable key performance indicators (KPIs). 

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A Leading Implementer of SAP ERP Systems, By the Numbers

Top 100

SAP Partners, according to CIO Review

300+

Consultants on-staff ready to help

13+ years

Average experience length of our in-house experts

What NexInfo Delivers Through SAP Process Mining and KPI Optimization

Supply Chain Planning

End-to-End Process Visibility Across SAP Modules

  • Mapping of actual process flows from event logs across SAP ECC, SAP S/4HANA, and SAP Business Technology Platform 
  • Full traceability of business processes including Procure-to-Pay, Order-to-Cash, Record-to-Report, Plan-to-Produce, and Hire-to-Retire 
  • Discovery of deviations from standard operating procedures and SAP Best Practices 
  • Real-time tracking of document lifecycles—purchase orders, invoices, sales orders, payments, and deliveries 
  • Identification of variants, rework loops, and process exceptions impacting operational efficiency 

NexInfo reveals how your SAP processes actually run—versus how you think they run. 

Process Mining Using SAP Signavio and Celonis

  • Integration of SAP systems with SAP Signavio Process Intelligence and Celonis EMS for dynamic process modeling 
  • Event log extraction, transformation, and visualization from key SAP transactions and tables 
  • Identification of inefficiencies such as approval delays, missed discounts, duplicate activities, and unnecessary manual interventions 
  • Analysis of cycle times, touchless process rates, automation potential, and compliance violations 
  • Simulation of optimized scenarios based on historical data and what-if analysis 

NexInfo helps clients move from reactive process tracking to predictive and prescriptive process improvement. 

Supply Chain Planning Tools
Supply Chain Planning Solutions

KPI Framework Design and Performance Benchmarking

  • Definition and alignment of business-critical KPIs by function: 
  • Procurement: Purchase Order Cycle Time, Touchless Invoicing Rate, On-Time Vendor Confirmation 
  • Sales: Order Fulfillment Rate, Invoice-to-Cash Time, Customer Fill Rate 
  • Finance: Days Sales Outstanding (DSO), Days Payable Outstanding (DPO), Financial Close Accuracy 
  • Production: Manufacturing Lead Time, Plan Adherence, Scrap Rate 
  • Human Capital: Time-to-Hire, Payroll Error Rate, Employee Turnover 
  • Configuration of real-time KPI dashboards using SAP Analytics Cloud, Power BI, or embedded SAP S/4HANA analytics 
  • Industry-specific KPI benchmarking against NexInfo’s database of best practices 
  • Automated alerts for KPI deviations and business rule violations 

NexInfo ensures that KPIs are not just defined, but continuously measured, visualized, and acted upon. 

Root Cause Analysis and Continuous Process Optimization

  • Drill-down analysis from KPI anomalies to transactional-level root causes 
  • Linking of system configuration, master data issues, or user behavior to process breakdowns 
  • Process reengineering recommendations with before/after simulation 
  • Governance for KPI ownership, process SLAs, and continuous improvement plans 
  • Change impact assessments and risk control based on process dependency analysis 

NexInfo converts data into decisions—and decisions into action. 

Supply Chain Planning Tools
Pharma ERP Solution

Key Benefits of SAP Process Mining and KPI Optimization with NexInfo

  • End-to-end transparency into SAP processes across modules and systems 
  • Elimination of process inefficiencies, compliance risks, and manual overhead 
  • Acceleration of cycle times and increase in automation and touchless processing rates 
  • Real-time visibility into KPIs with role-based dashboards and drill-downs 
  • Alignment of IT, operations, and business stakeholders around data-backed performance goals 
  • Improved audit readiness through documentation of process flows, exceptions, and resolution 

Industries Leveraging NexInfo’s Process Mining Expertise

  • Life Sciences and Pharmaceuticals – Batch traceability, quality issue resolution, and regulatory documentation of supply chain processes 
  • Discrete and Process Manufacturing – Real-time visibility into production execution, plan adherence, and supplier delivery timelines 
  • Retail and Consumer Products – Optimization of returns management, promotion execution, and order fulfillment timelines 
  • Healthcare and Insurance – Claims cycle efficiency, provider onboarding flow analysis, and process adherence to compliance regulations 
  • Utilities and Engineering – Service ticket resolution tracking, asset management flow optimization, and customer complaint handling 
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Frequently Asked Questions (FAQ)

1. What tools does NexInfo use for SAP process mining?

NexInfo works with leading tools including SAP Signavio Process Intelligence, SAP Process Insights, Celonis, and custom-built log analysis engines. These tools integrate directly with SAP to analyze event logs, transactional flows, and exception handling patterns. 

2. How does NexInfo define and track KPIs in SAP environments?

NexInfo helps clients identify business-relevant KPIs based on industry benchmarks and operational goals. Dashboards are implemented using SAP Analytics Cloud, Fiori Elements, or Microsoft Power BI, and integrated with real-time SAP data sources via CDS views and OData services. 

3. Can process mining be applied in both ECC and S/4HANA environments?

Yes. NexInfo supports process mining and KPI tracking for both SAP ECC and SAP S/4HANA. Event logs, IDocs, workflow traces, and transactional data are extracted regardless of the SAP version and visualized to provide meaningful insights and optimization opportunities. 

Turn SAP Process Intelligence into Operational Excellence—With NexInfo

From revealing inefficiencies to enabling real-time KPI tracking, NexInfo transforms how organizations see, manage, and improve their SAP processes. With powerful process mining and a proven KPI framework, NexInfo delivers the clarity and control needed for digital agility. 

Contact NexInfo today to schedule a Process Intelligence Discovery Session or request a KPI Optimization Roadmap tailored to your business. 

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