Introduction

In the medical device manufacturing industry, precision, compliance, and operational efficiency are critical. As demand for automated pathology systems and diagnostic technology accelerates, organizations must adopt modern digital platforms that unify global operations and meet stringent regulatory requirements. Sakura Finetek USA (SFA), a leader in histopathology and cytology solutions, embarked on an enterprise-wide transformation with Oracle Cloud to standardize operations, enhance supply chain visibility, and strengthen customer service capabilities. With NexInfo as their implementation and long-term Managed Services partner, Sakura established a scalable, high-performance digital ecosystem capable of supporting continuous innovation and global expansion.

About Sakura Finetek USA (SFA)

Sakura Finetek USA is a premier medical device manufacturer based in Torrance, California, serving as a central hub for research, development, manufacturing, technical support, sales, and service. The company is part of a global network distributing automated clinical systems that enable pathology labs to produce reproducible, high-quality blocks, slides, and digital images. With a strong reputation for innovation and ISO-certified manufacturing processes, Sakura supports customers across the United States through advanced laboratory systems and highly specialized diagnostic technologies.

As the organization expanded product lines, service operations, and regional coverage, it became essential to unify financials, manufacturing, logistics, service delivery, and customer engagement under a modern cloud platform supported by continuous optimization.

Challenges Faced Before Transformation

Before transitioning to Oracle Cloud, Sakura Finetek USA faced limitations common among rapidly expanding medical device manufacturers. Disconnected systems and manual processes across manufacturing, inventory, procurement, service operations, and financial management created inefficiencies and delayed decision-making. Managing cost structures, tracking component-level inventory, and coordinating global supply chain needs became increasingly complex. Service teams lacked an integrated platform for work order scheduling, field technician dispatch, customer support records, and parts management.

Regulatory and compliance requirements in the medical device sector demanded audit-ready processes, controlled documentation, traceability, and accurate financial reporting—needs that legacy systems could not fully support. Sakura required a modern ERP and CX platform capable of integrating manufacturing data, supply chain workflows, customer service operations, and financial controls while offering the scalability to support international growth.

Oracle Cloud Modules Implemented

To establish a unified operational backbone, Sakura Finetek USA implemented an extensive suite of Oracle Cloud applications, including Order Management, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, Procurement, Planning & Manufacturing, Inventory, Cash Management, Business Intelligence, and Integrations. Additionally, Sakura adopted Oracle CX applications for Sales, Service, and Field Service, enabling a connected customer lifecycle from sales engagement to technician dispatch and post-installation support.

This combined ERP + CX footprint provided an integrated ecosystem capable of supporting end-to-end medical device manufacturing, distribution, and service operations.

Solutions Implemented by NexInfo

NexInfo executed a comprehensive transformation strategy tailored to the medical device sector’s tight regulatory and operational requirements. Oracle Cloud Manufacturing and Inventory were configured to support component tracking, lot control, quality workflows, and supply chain traceability. Procurement and costing workflows were standardized to improve supplier management and accurate margin analysis. Order-to-cash processes were streamlined to strengthen revenue visibility and customer fulfillment.

On the customer experience side, NexInfo deployed Oracle CX, including Sales Cloud, Service Cloud, and Field Service Cloud, enabling Sakura to manage sales cycles, service requests, RMAs, preventive maintenance, and field technician routing in a centralized digital platform. Integration between ERP, CX, and BI allowed Sakura to achieve real-time visibility across customer interactions, service history, product performance, and operational KPIs.

Beyond implementation, NexInfo became Sakura’s long-term Oracle Managed Services partner, delivering continuous enhancements, monitoring, and optimization across ERP and CX systems. NexInfo’s AMS model included:

  • SLA-driven 24/7 support across functional and technical domains
  • Continuous monitoring of manufacturing, inventory, and service transactions
  • Quarterly release readiness and feature adoption guidance
  • Enhancement development for evolving business and compliance needs
  • Integration oversight ensuring accurate data flow across global systems
  • Performance optimization and proactive issue prevention
  • Training and user support for ongoing adoption

This Managed Services partnership ensured that Sakura’s Oracle environment remained compliant, stable, scalable, and capable of supporting new product launches and global expansion initiatives.

Benefits Achieved

Sakura Finetek USA realized significant operational improvements by transitioning to Oracle Cloud with NexInfo’s support. Manufacturing teams gained real-time visibility into production workflows, component availability, and quality checkpoints. Automated procurement and supply chain processes improved lead-time accuracy, reduced manual workload, and enhanced vendor performance. Financial operations benefited from standardized processes, accurate reporting, and strong auditability.

The organization also saw major advancements in customer service operations. Oracle Field Service enabled optimized technician scheduling, faster response times, better parts allocation, and higher customer satisfaction. The combined ERP and CX ecosystem gave leadership complete visibility into sales performance, service costs, product reliability, and key operational metrics.

NexInfo’s Managed Services ensured continuous system reliability, enabled smooth adoption of new Oracle features, and maintained alignment between business processes and technology capabilities—allowing Sakura to focus on innovation and global market expansion.

Why NexInfo

Sakura selected NexInfo because of its deep expertise in Oracle Cloud ERP and CX, its strong track record with medical device and life sciences organizations, and its comprehensive Managed Services capabilities. NexInfo’s AMS framework—featuring proactive monitoring, strategic enhancements, regulatory alignment, and round-the-clock support—provided the long-term stability and scalability Sakura required.

Contact NexInfo

Medical device and life sciences organizations seeking to modernize operations, improve compliance, and strengthen service delivery can rely on NexInfo’s Oracle Cloud and Managed Services expertise. Contact NexInfo today to explore how a unified digital ecosystem can support your organization’s innovation and growth.