Introduction

For life sciences organizations operating across multiple regions, standardization, compliance, and visibility are essential for delivering consistent, high-quality healthcare solutions. Sakura Finetek Europe (SFE), a leading provider of pathology and diagnostic technologies, recognized the need to unify financial, operational, and customer service processes across its vast distributor and partner network. With rapid product innovation and expanding international operations, SFE required a modern cloud platform capable of delivering global process harmonization, real-time analytics, and continuous scalability. Through its partnership with NexInfo, SFE implemented Oracle Cloud ERP and CX Applications supported by comprehensive Managed Services—creating an enterprise ecosystem that enhances operational excellence and strengthens patient-centric outcomes worldwide.

About Sakura Finetek Europe (SFE)

Sakura Finetek Europe collaborates with more than 60 sales entities and distributors to deliver advanced pathology products and services to over 100 countries. Known for its commitment to precision, innovation, and diagnostic accuracy, SFE plays a critical role in improving cancer diagnostics and enhancing laboratory workflows throughout Europe and beyond. The company’s mission to elevate the patient journey led to strategic collaborations with clinical and diagnostic partners, ensuring high-quality pathology services across diverse healthcare systems.

As SFE expanded its product portfolio and support services across numerous countries, the organization needed a digital foundation capable of harmonizing its financial, operational, and customer service processes across Europe’s complex regulatory landscape.

Challenges Faced Before Transformation

Prior to transitioning to Oracle Cloud, SFE managed operations with disconnected country-specific systems, manual processes, and inconsistent workflows across financials, supply chain, and customer service. This fragmentation made it difficult to achieve standardized reporting, maintain compliance across multiple jurisdictions, and ensure accurate cost tracking for distributed operations.

Customer service teams faced limitations in managing service requests, device installations, maintenance scheduling, and field operations due to siloed systems. Procurement processes lacked standardization across regions, while inventory visibility varied significantly among warehouses and distributors. Leadership required a unified analytics capability to understand product performance, service efficiency, and regional profitability—needs that legacy systems could not support.

To maintain global competitiveness and regulatory alignment while enabling swift market expansion, SFE required a cloud-based enterprise platform with continuous optimization through a trusted Managed Services partner.

Oracle Cloud Modules Implemented

SFE implemented one of the most extensive Oracle Cloud footprints in the life sciences sector, deploying modules across Finance, Supply Chain, CX, and HCM. These included General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Costing, Procurement, Order Management, Planning & Manufacturing, Inventory, Cash & Credit Management, BI & Integrations, and CX components such as Sales, CPQ, Service, and Field Service.

This comprehensive environment unified operations across all European regions, establishing a standardized framework for financial reporting, supply chain management, customer service delivery, and workforce operations.

Solutions Implemented by NexInfo

NexInfo designed a transformation strategy that aligned with SFE’s global distribution model, regulatory requirements, and operational complexity. Oracle Cloud ERP was configured to support standardized procurement, automated order-to-cash processes, cost management visibility, and integrated inventory tracking across European warehouses and distributors. Manufacturing and planning workflows were optimized to support accurate forecasting, replenishment, and product availability across markets.

On the customer service side, Oracle CX—spanning Sales Cloud, CPQ, Service Cloud, and Field Service—was deployed to create a unified customer engagement platform. This provided SFE with the ability to manage quotations, service requests, maintenance scheduling, technician dispatch, and customer interactions within a fully integrated system.

A defining strength of this transformation was NexInfo’s long-term Managed Services, ensuring continuous stability and optimization across SFE’s multi-module Oracle environment. NexInfo’s AMS team provided:

  • 24/7 support with SLA-driven functional and technical issue resolution
  • Continuous monitoring of supply chain transactions, service workflows, and integrations
  • Enhancement delivery aligned with business process evolution and compliance needs
  • Quarterly release validation and regression testing for seamless feature adoption
  • Performance tuning across ERP, CX, and BI systems
  • Country-specific configuration support for regulatory and tax compliance
  • Ongoing user training and change management enablement

NexInfo’s proactive Managed Services ensured that SFE’s Oracle environment remained aligned with evolving healthcare requirements, global distribution demands, and service excellence standards.

Benefits Achieved

SFE experienced significant benefits through its Oracle Cloud transformation and NexInfo’s Managed Services partnership. Financial operations across European countries became standardized, improving reporting accuracy and compliance. Automated procurement, costing, and order management workflows enhanced operational efficiency, reduced manual effort, and supported timely product distribution.

Service teams gained real-time visibility into installed devices, maintenance needs, technician availability, and customer request status—resulting in faster response times and higher service quality. Integration of ERP and CX data provided leadership with actionable insights into product performance, service profitability, and regional operational trends.

With NexInfo’s AMS framework, SFE sustained system reliability, minimized disruptions, and continuously adopted new Oracle features. The combination of cloud technology and proactive support enabled SFE to focus on innovation and improving diagnostic outcomes across Europe.

Why NexInfo

SFE selected NexInfo for its deep Oracle Cloud expertise, strong experience in medical device and life sciences operations, and comprehensive Managed Services capabilities. NexInfo’s ability to support multi-country deployments, regulatory complexity, integrated CX environments, and continuous process optimization made it the ideal long-term partner for SFE’s digital transformation journey.

Contact NexInfo

Life sciences organizations aiming to standardize global operations, strengthen compliance, and elevate customer service can rely on NexInfo’s Oracle Cloud and Managed Services expertise. Contact NexInfo today to discover how a unified digital ecosystem can support your growth, innovation, and operational excellence.