Introduction

The healthcare industry operates in a highly regulated and mission-critical environment where accuracy, transparency, and efficiency are essential to supporting patient-centered programs. Lakeland Care, a leading managed care organization (MCO), recognized the need to modernize its financial systems to strengthen accountability, streamline operations, and support its long-term commitment to empowering individuals with disabilities and frail elders. Through its adoption of Oracle Cloud Financials—implemented and continuously supported by NexInfo—Lakeland Care successfully transitioned from manual, fragmented processes to a scalable and fully integrated digital finance ecosystem. NexInfo’s Managed Services capabilities played a pivotal role in ensuring stability, enhancing functionality, and providing continuous optimization aligned with healthcare needs.

About Lakeland Care

Lakeland Care (LCI) is a Wisconsin-based managed care organization providing long-term care services under the Family Care program. Dedicated to supporting individuals with physical, intellectual, and developmental disabilities, Lakeland Care operates with a mission-driven focus on independence, quality of life, and cost-effective care delivery. The organization facilitates a broad spectrum of services by coordinating care management, provider networks, and administrative operations to ensure members can live safely and independently within their communities. To execute this mission effectively, Lakeland Care relies on efficient financial systems that ensure transparency, compliance, and timely reimbursement—requirements that ultimately led them toward modernizing their enterprise platform through Oracle Cloud and NexInfo.

Challenges Faced Before Transformation

Prior to the transition, Lakeland Care faced challenges typical of healthcare organizations still operating on outdated or siloed systems. Manual processes in accounts payable, general ledger reconciliation, fixed asset tracking, and financial reporting created operational delays and increased the risk of errors. The organization lacked a unified platform capable of delivering real-time visibility into financial performance, making forecasting and budget alignment difficult.

In addition, compliance requirements across healthcare funding programs demanded strict auditability, documentation accuracy, and consistent financial governance—none of which could be fully supported by legacy tools. The absence of automated workflows and standardized processes slowed decision-making and placed additional burden on internal teams. As Lakeland Care expanded its service delivery footprint, it became increasingly clear that a modern, cloud-based financial infrastructure was necessary to ensure both operational excellence and long-term sustainability.

Oracle Cloud Modules Implemented

To address these challenges, Lakeland Care implemented a focused suite of Oracle Cloud Financial modules, including General Ledger, Accounts Payable, Fixed Assets, and Cash Management.

This deployment created a unified financial environment capable of supporting secure transactions, automated approvals, real-time visibility, and streamlined audits. The move to Oracle Cloud allowed Lakeland Care to adopt standardized workflows, integrated controls, and data-driven financial management across the organization.

Solutions Implemented by NexInfo

NexInfo executed the implementation with a healthcare-centric approach, ensuring the Oracle Cloud configuration supported Lakeland Care’s regulatory, operational, and financial requirements. The solution design introduced automated AP workflows, standardized chart of accounts structures, integrated fixed asset tracking, and real-time visibility into cash flows and financial balances. NexInfo also enabled strong audit trails and workflow controls to support compliance across government-funded care programs.

Following the implementation, NexInfo became Lakeland Care’s long-term Oracle Managed Services partner—responsible for stabilizing the system, enhancing functionality, and ensuring continuous optimization. NexInfo’s AMS services included:

  • 24/7 incident resolution supported by SLA-driven response commitments
  • Quarterly release readiness, ensuring seamless adoption of new Oracle enhancements
  • Proactive system monitoring and optimization across financial modules
  • Integration oversight, ensuring accurate data flow between internal and external systems
  • Process improvements and configuration enhancements based on evolving business needs
  • Training and change management support, helping finance teams maximize system adoption

NexInfo’s Managed Services model ensured that Lakeland Care’s Oracle Cloud environment remained secure, compliant, up-to-date, and performance-optimized—freeing operational teams to focus on member care rather than system administration.

Benefits Achieved

With Oracle Cloud and NexInfo’s Managed Services, Lakeland Care achieved significant improvements in financial visibility, operational efficiency, and compliance strength. Automated workflows reduced manual processing time, enabling faster approvals and more accurate financial reporting. Real-time dashboards and consolidated views allowed finance leaders to make informed decisions and align budgets with care management priorities.

The organization also strengthened its audit posture with secure, traceable workflows that aligned with healthcare funding regulations. Integration of fixed asset management simplified lifecycle tracking, while automated accounts payable functions reduced errors and improved vendor payment accuracy. NexInfo’s continuous AMS support ensured Lakeland Care experienced minimal system disruptions, rapid issue resolution, and ongoing enhancements that kept the financial platform aligned with organizational growth.

Why NexInfo

Lakeland Care selected NexInfo for its proven expertise in Oracle Cloud Financials, its deep focus on healthcare operational requirements, and its comprehensive Managed Services framework. NexInfo’s ability to provide proactive support, continuous optimization, and long-term strategic guidance made it the ideal partner for maintaining a mission-critical financial system. Through a commitment to service excellence and operational reliability, NexInfo ensured that Lakeland Care’s Oracle Cloud environment remained a stable foundation for delivering high-quality community-based care.

Contact NexInfo

Healthcare organizations aiming to modernize financial operations, strengthen compliance, and achieve scalable efficiency can benefit from NexInfo’s Oracle Cloud implementation and Managed Services expertise. Contact NexInfo today to explore how a cloud-enabled financial ecosystem can elevate organizational performance and support your mission of delivering exceptional care.