Nexinfo logo

Oracle Engagement Cloud

Traditional CRM systems were designed to track customer interactions through a single channel, such as the phone or email. However, today’s customers are using a variety of channels, including social media, mobile apps, and the web. This makes it difficult for businesses to track customer interactions across channels and provide a consistent experience.

Oracle Engagement Cloud is a modern CRM solution that can help businesses improve customer experience. It provides a single view of the customer across all channels, so companies can track customer interactions and provide a consistent experience. Oracle Engagement Cloud also includes several features that can help businesses improve customer engagement, such as

  1. Improved customer satisfaction: By providing a consistent experience across channels, Oracle Engagement Cloud can help businesses improve customer satisfaction.
  2. Increased sales: Oracle Engagement Cloud can help businesses increase sales by better understanding their customers and their needs.
  3. Reduced costs: Oracle Engagement Cloud can help businesses reduce costs by streamlining customer interactions and automating tasks.

Challenges businesses face:

While Oracle Engagement Cloud can offer several benefits, businesses still face several challenges when implementing a new CRM system, including:

  1. Data migration: Businesses must migrate their customer data to Oracle Engagement Cloud. This can be a complex and time-consuming process.
  2. Training: Businesses need to train their employees to use Oracle Engagement Cloud. This can be a challenge, especially if businesses have many employees.
  3. Change management: Businesses must manage the change by implementing a new CRM system. This can be a challenge, especially if businesses have a long history of using a legacy CRM system.

NexInfo is a leading Oracle Engagement Cloud consulting firm that can help businesses implement and get the most out of their solution. NexInfo has a team of experienced consultants who can help businesses with the following:

  1. Assessment: NexInfo can help businesses assess their current CRM needs and identify areas where Oracle Engagement Cloud can help them improve.
  2. Implementation: NexInfo can help businesses implement Oracle Engagement Cloud in a way that meets their specific needs.
  3. Training: NexInfo can help businesses train employees to use Oracle Engagement Cloud.
  4. Support: NexInfo can provide ongoing support to ensure businesses get the most out of Oracle Engagement Cloud.

 

Oracle Engagement Cloud is a powerful CRM solution that helps businesses improve customer experience, increase sales, and reduce costs. NexInfo is a leading Oracle Engagement Cloud consulting firm that can help companies to implement and get the most out of their solution.

With over 200 ERP and CRM implementations completed, NexInfo is a reliable source for Oracle Engagement Cloud implementation and support. Contact NexInfo today to begin your journey to Oracle PLM Cloud success.

Connect for ‘No Obligation’ Expert Guidance.

Search